Privacy Policy
We are committed to protecting your personal information and financial data. This privacy policy explains how we collect, use, and safeguard your information when you engage with our financial advisory services.
Last updated: July 22, 2025
Our Data Protection Commitment
As a leading financial advisory firm in Kenya, we understand the sensitive nature of financial information and personal data. Our commitment to data protection goes beyond compliance requirements, forming the foundation of trust that our clients place in us for their investment advisory needs.
We implement comprehensive security measures aligned with Kenyan data protection regulations and international financial industry standards. Our data protection framework ensures that your personal information remains confidential, secure, and is used only for legitimate financial advisory purposes.
This policy applies to all personal data we collect through our financial advisory platform, consultation processes, and related services. We regularly review and update our privacy practices to maintain the highest standards of data protection for our valued clients across Kenya.
Information We Collect
Personal Identification Data
We collect basic personal identification information including full names, identification numbers, and contact preferences. This information is essential for establishing client relationships and complying with Kenyan financial regulations.
Legal basis: Contract performance and regulatory compliance
Financial Information
Financial data including income levels, asset valuations, investment goals, and risk tolerance assessments are collected to provide personalized financial advisory services tailored to your unique circumstances and objectives.
Legal basis: Contract performance and legitimate interests
Platform Usage Data
We automatically collect information about how you interact with our financial advisory platform, including page visits, consultation requests, document downloads, and feature usage patterns to improve our services.
Legal basis: Legitimate interests for service improvement
Communication Records
All communications including consultation notes, correspondence, and advisory recommendations are securely stored to maintain continuity of service and ensure accurate financial guidance delivery.
Legal basis: Contract performance and regulatory requirements
Data Retention Periods
- • Personal identification data: 7 years after relationship termination
- • Financial advisory records: 10 years as required by Kenyan financial regulations
- • Platform usage analytics: 2 years for service improvement purposes
- • Marketing communication preferences: Until consent withdrawal
How We Use Your Information
Financial Advisory Services
Your personal and financial data is primarily used to deliver customized investment advice, portfolio management recommendations, and financial planning strategies suited to your individual circumstances and goals within the Kenyan market context.
Risk Assessment and Compliance
We use collected information to conduct thorough risk assessments, ensure suitability of investment recommendations, and maintain compliance with Kenyan Securities Exchange regulations and anti-money laundering requirements.
Service Improvement and Analytics
Platform usage data helps us understand client preferences, improve our financial advisory tools, and develop new services that better serve the needs of Kenyan investors and businesses seeking professional financial guidance.
Marketing Communications
With your explicit consent, we may use your contact information to send relevant financial market updates, investment opportunities, and educational content about wealth management strategies relevant to the Kenyan economic landscape.
Third-Party Data Sharing
We only share personal data with trusted service providers who assist in delivering our financial advisory services, such as portfolio management platforms, regulatory reporting systems, and secure communication tools. All third parties are bound by strict confidentiality agreements and data protection requirements.
Security and Protection Measures
Data Encryption
All personal and financial data is encrypted both in transit and at rest using industry-standard 256-bit encryption protocols, ensuring maximum protection against unauthorized access.
Access Controls
Strict access controls ensure only authorized personnel can access client information on a need-to-know basis, with all access logged and monitored for security compliance.
Regular Monitoring
Continuous monitoring systems detect and alert us to any suspicious activities or potential security threats, enabling rapid response to protect your financial information.
Incident Response
Comprehensive incident response procedures ensure immediate action in case of any security breach, with mandatory notification to affected clients within 72 hours as required by law.
Security Certifications
Our security practices are regularly audited and certified to ensure compliance with international financial security standards and Kenyan data protection requirements. We undergo annual security assessments and maintain up-to-date security protocols.
Your Data Protection Rights
Right to Access Personal Data
You have the right to request access to all personal data we hold about you, including financial records, consultation notes, and communication history. We provide this information in a clear, understandable format within 30 days of your request.
Right to Rectification and Erasure
You can request correction of inaccurate personal information or deletion of your data when it is no longer necessary for our financial advisory services, subject to regulatory retention requirements for financial records.
Right to Data Portability
Where technically feasible, you can request that we transfer your personal data to another financial service provider in a structured, commonly used, and machine-readable format to facilitate changing advisory services.
Right to Object to Processing
You have the right to object to processing of your personal data for marketing purposes or when processing is based on legitimate interests. Essential processing for financial advisory services may continue where legally required.
Exercising Your Rights
To exercise any of these rights or raise concerns about our data protection practices, please contact us through the contact form on our main page. We respond to all data protection inquiries within 30 days and work diligently to address your concerns.
Response Timeline: Standard requests processed
within 30 days
Complex Requests: May require up to 90 days
with regular updates
Urgent Matters: Security incidents addressed
within 24 hours